1. Cancellation Policy:
We understand that unforeseen situations may necessitate event cancellations or date changes. Our cancellation policy is designed to be equitable for both our clients and our team. Here are the key points to consider:
Cancellation Procedure:
To initiate a cancellation, kindly send an email to refund@adorebliss.in. Please note that we are unable to accept cancellations via phone calls, “as a general practice.”
Cancellation Notice Period:
Up to 30-45 days before the event, you are entitled to a 50% refund of the total amount paid, deducting supplier cancellation charges and GST.
For cancellations made 45 to 30 days before the event, you are entitled to a 25% refund of the total paid, deducting supplier cancellation charges and GST.
There will be no refunds for cancellations made within 15 days of the event.
Refund Process:
Upon receiving your cancellation request, we will assess it and process the refund in accordance with your contract terms or by referring to our website.
2. Refund Policy:
Adorebliss is dedicated to ensuring our clients’ satisfaction with our services. Should you find it necessary to request a refund, please refer to the following guidelines:
Refund Eligibility:
Refund eligibility is determined on a case-by-case basis. Please consult your event-specific contract for refund terms.
Refund Processing Time:
Refunds will be processed within 30 days from the date of approval of your cancellation request.
Non-refundable Fees:
Some fees associated with your event, such as vendor payments, venue bookings, and applicable TDS/GST charges, may be non-refundable.
Refund Method:
Typically, refunds will be issued using the same payment method employed for the initial transaction.
3. Rescheduling Events:
We understand that circumstances may necessitate event rescheduling. In such cases, we will make every effort to accommodate your new date. Feel free to contact us as soon as possible to explore rescheduling options. Please note that the venue selection will remain the same.
4. Force Majeure:
In situations where factors beyond your or our control, such as natural disasters or government restrictions, broadly impact our ability to hold your event, we will collaborate with you to identify an appropriate solution.
Adorebliss – Event Professionals remains committed to delivering top-tier event planning and management services. We trust that our refund and cancellation policy instills confidence in selecting us as your event professionals. Should you have any inquiries or require clarification on any aspect of this policy, please don’t hesitate to contact us at refund@adorebliss.in.
5. Payment Discrepancies:
If you believe there is an error or discrepancy in the payment or charges related to your event, please notify us promptly. We will investigate the matter and work to resolve any legitimate concerns regarding billing or payment.
6. Client Responsibility:
We understand that our clients have specific preferences and requirements for their events. It is your responsibility to communicate these preferences clearly and provide any necessary information. This helps us ensure that your event is planned and executed to your satisfaction.
7. Vendor Contracts:
In cases where we engage third-party vendors for your event, any cancellations, refunds, or disputes related to those vendors will be handled in accordance with their respective contracts and policies.
8. Changes to the Policy:
Adorebliss – Event Professionals reserves the right to modify or update this refund and cancellation policy. Any changes will be communicated to clients in a timely and transparent manner.
9.Client-Professional Relationship:
We value the relationships we build with our clients and are dedicated to delivering memorable events. While we aim to be flexible and accommodating, please understand that certain limitations may apply based on the circumstances of your event.
10. Contact Us:
If you have any questions, concerns, or need further clarification on any aspect of this policy, please feel free to reach out to us at refund@adorebliss.in. Our team is here to assist you and ensure your event planning experience is as smooth as possible. Adorebliss – Event Professionals appreciates your trust in our services and looks forward to working with you to create unforgettable events.
11. Privacy and Data Handling:
At Adorebliss – Event Professionals, we take the privacy and security of your personal information seriously. We maintain strict confidentiality with respect to your data and will only use it in accordance with our privacy policy. You can review our privacy policy on our website for more information.
12. Client Feedback:
We value your feedback and strive to continually improve our services. Please do not hesitate to share your thoughts and suggestions with us. Your input is invaluable in helping us enhance our event planning and management offerings.
13. Legal Obligations:
Adorebliss – Event Professionals is committed to adhering to all relevant laws and regulations governing event planning and management. We expect our clients to also comply with any applicable legal requirements related to their events.
14. Agreement Acceptance:
By engaging our services, you acknowledge that you have read and agreed to the terms outlined in this refund and cancellation policy. It is important to thoroughly review and understand this policy before proceeding with your event planning.
Adorebliss – Event Professionals is dedicated to delivering exceptional event planning and management services. We appreciate your trust in our expertise and look forward to assisting you in creating memorable events. If you have any further inquiries or require additional information, please don’t hesitate to contact us at refund@adorebliss.in.
Thank you for considering Adorebliss for your event needs, and we are excited to be a part of your special occasions.
